When transport operators don’t have an email address

There Are Always Free Seats by Brian Talbot

FixMyTransport allows you to contact any public transport operator in Britain: our database covers more than 2,500 rail, bus, tram, coach and ferry companies. When you submit a report on FixMyTransport, we send it to the correct operator, immediately – in most cases.

But, just occasionally, we have to display a message to tell you that we can’t send your report, because we have no email address for the operator you’re trying to contact.

The transport industry is a real mix. There are the big operations with dedicated customer services departments, employing hundreds of people – and then there are the one-man-bands, where the only contact information online is the owner’s mobile phone number.

In cases like these, it’s really hard to progress your FixMyTransport report. We’ll scour the internet as best we can. We’ll tweet our users, and ask if any of them know an email address. And often we’ll try ringing the operator, though it can be quite a challenge, basically cold-calling to explain why we want the email address – along with the whole concept of FixMyTransport – over the phone.

What happens to FixMyTransport reports when we just can’t track down an email address? Well, we still put them online, so that other users can read them and offer support or advice. Our team continues to look for the email address, and when (or if) we find it, your report will be sent off.

Here is a list of the operators we have no email address for at the moment. If you live near one of them – or better still, if you are one of them – perhaps you could help. If you know the email address for any of these operators, please tweet us on @fixmytransport, or drop us an email to team@fixmytransport.com.

  • Harry O Transport, Airdrie, North Lanarkshire
  • MacEwan’s Coach Services, Dumfries
  • Isle Coaches, Gainsborough, Lincs
  • Colchri Coaches, Renfrew
  • Tomlinson Travel, Winsford, Cheshire
  • Tees Valley Stage Carriage, Redcar
  • Peter Canavan, Glasgow
  • Four Counties Buses, Saffron Walden
  • M Travel Ltd, Castleford
  • Key Coaches, Johnstone, Renfrewshire
  • McNairn Coaches, Coatbridge

Image by Brian Talbot (Creative Commons)