The vast majority of the content on FixMyTransport is provided by our users – and that’s what makes it so fascinating. Every day, there’s a new crop of problems to read – some big, some small, and all reflecting the various hassles of trying to negotiate public transport in this country.
It may be wrong to glean pleasure from other people’s misfortunes, but the site does make for compulsive reading. That’s because, for the most part, problems are fascinating. They have human interest. And we can all identify with people who had their money swallowed by a ticket machine, or can’t find a seat on their daily commute.
If you’ve used FixMyTransport to report a problem yourself, you may have received advice from one of the FixMyTransport team. We call our experts “anoraks”, in a jovial nod to our trainspotter tendencies. Many of the team are volunteers, chosen for their extensive knowledge of, or passion for, this country’s public transport routes, protocols and idiosyncrasies.
The anoraks’ aim is to help you get your problems heard – if you’ve accidentally reported an issue at the wrong place, they’ll reroute it. If the operator fobs you off, they know who to contact next. If you can get help from a specific organisation, they’ll tell you.
That’s all great, but of course, our team also has a wealth of knowledge and opinions that don’t get shared in the FixMyTransport arena. Which explains why we set up this blog. We intend this to be a place where we can discuss wider public transport issues, with plenty of room. It probably doesn’t need saying, but opinions expressed here are those of our individual team members, and don’t represent any kind of official FixMyTransport stance – and that’s kind of the point. It’s a place for ideas and discussion. We’d love it if you commented, too, and joined the debate.
I’m the first to admit that I myself have only a fraction of the public transport knowledge that our volunteers display. But I’ll also be contributing, generally with news about the site itself, and the most interesting campaigns or trends that emerge.
I hope you’ll enjoy visiting, commenting, and getting to know our anoraks a bit better. Don’t forget to subscribe to our RSS feed, if that’s your thing (links are to the right).
Image by Charbel Akhras, used with thanks.